Customer Story
DECEMBER 29, 2025 • 1 MIN READ
SumUp’s Switch to Complyfirst Cuts Reporting Workload by 90%
90%
less reporting effort
DORA Register submitted in a fraction of the time
<48hr
Fast onboarding
SumUp was onboarded, validated, and live on Complyfirst within two days.
4
jurisdictions
One platform across the UK, Ireland, Lithuania, and Australia
SumUp, a global payments provider, was facing growing complexity in regulatory reporting. Their previous setup made it difficult to catch and resolve submission issues quickly, resulting in a delayed DORA return.
With Complyfirst, they were onboarded in 48 hours, resolved all validation errors in-platform, and successfully submitted to the Central Bank of Ireland.
The Challenge
The SumUp regulatory reporting team manages a wide range of obligations across multiple jurisdictions. But with their previous tools, schema changes led to delays, there was no real-time validation, and key business rules couldn’t be enforced — meaning errors were often only discovered during submission attempts.
“Our DORA return kept getting rejected - we hit a wall. We needed a more effective solution to move forward.” - Adrian Witkowski, Head of Regulatory Reporting, SumUp
Our Solution
SumUp chose Complyfirst for speed, support, and reliability:
Key features included:
- Onboarded and DORA Register submitted within 48 hours
- Real-time technical and business rule validations
- Error resolution within the platform - zero re-uploads
- Intuitive UX that “just works”
Adrian Witkowski, Head of Regulatory Reporting, SumUp
The Results
Complyfirst delivered immediate impact:
- 90% reduction in reporting effort
- Successful DORA submission within 48 hours
- Zero back-and-forth with the regulator
What's Next
Following the successful DORA implementation, SumUp plans to extend Complyfirst to:
- Central Bank of Ireland quarterly returns
- UK, Lithuanian and Australian regulatory reporting
- Common Reporting Standard (CRS) and future mandates.