Cookie Policy

Cookie Policy

1. General

FDJ Ecommerce Ltd, trading as Complyfirst (“Complyfirst”), International House, 36-38 Cornhill, London, EC3V 3NG („Complyfirst” or „we” or „us”) uses cookies to give you a better online experience. In order to get the most out of our Complyfirst web application, your computer, tablet or mobile phone must accept cookies. We consider it important to know what types of cookies our web application uses and for what purposes. This will help protect your privacy while giving you the best online experience.

2. What is a cookie?

Cookies are small text files that contain small amounts of information that are downloaded and can be stored on your user device - for example, your computer (or other Internet-enabled devices, such as a smartphone or tablet). At Complyfirst we can use similar techniques, such as pixels, web beacons and fingerprints. For the sake of consistency, all these combined techniques will be referred to as "cookies".

This Cookie Policy provides you with information about the cookies we use and the reasons for their use.  Our privacy policy sets out the full details of the other information we may collect and how we may use your personal data.

3. Cookies used on our web application

Complyfirst uses several types of cookies. Some of these are session cookies, which are temporary and allow us to connect your actions during a working session in the browser. Session cookies are deleted when you close your browser. Others are persistent cookies and remain in your device for the time specified in the cookie. The web application uses cookies for the following purposes:

3.1. Functional cookies

MFunctional cookies are essential and help you navigate the website. They improve the user-friendliness of the website. These cookies also help to strengthen the security and ensure the basic functionality of the web application.

3.2. Analytical cookies

Analytical cookies help us to understand the behavior of our visitors and the use of the website in an aggregate manner. For example, we may use these cookies to obtain information about how visitors use our website. This means that we can find out what works and what doesn't, it allows us to constantly improve our website and measure the effectiveness of advertising and communication.

We use Google Analytics cookies to gain an overview of your habits and the number of visitors and to help improve your overall experience on our site. You may refuse the use of cookies by selecting the appropriate settings on your browser, as described below. In addition, you can prevent the collection and use of data by Google (cookies and IP address) by downloading and installing the browser plug-in available at You can disable the use of Google Analytics by accessing the disable Google Analytics link. This link creates an option to disable cookies, which prevents further processing of your data. For more information about Google Analytics cookies, please see the Google Help and Privacy Policy page:

Google’s Privacy Policy

Google Analytics Help pages

3.3. Social networking cookies

Complyfirst allows cookies from third-party social networks (eg Facebook, YouTube, Twitter, LinkedIn). This allows you to share content from your website on social networks. These third parties may use cookies for their own purposes. Complyfirst has no influence on how social networks use your data. For more information on cookies set by social networks, please see their own privacy and cookie policies.

4. Adjust your cookie settings

Once you agree to our use of cookies, we will store a cookie on your computer or device to remember this next time. If you wish to withdraw your consent to cookies at any time, you will need to delete our cookies using your internet browser settings. You should do this through the browser settings for each browser you use. Please note that some of our services will not work if your browser does not support cookies. However, you can allow cookies from certain websites by setting them as "trusted sites" in your internet browser. The following links may help you manage your cookie settings, or you can use the "Help" option in your web browser for further details.

Internet Explorer:

Mozilla Firefox:

Google Chrome:



Adobe (flash cookies):

5. Cookies overview

Below is a complete list of cookies used on the Complyfirst web application:

5.1 Functional cookies

Cookie Description
_GRECAPTCHA This cookie is set by Google recaptcha to identify the robots and to protect the website against malicious spam attacks.
__cookie_consent The cookie is set to record the user's consent to the cookie policy.
cookieyes-consent The cookie is set to record the user's consent to the cookie policy.
comply_first_session This cookie is provided by the Complyfirst framework in order to handle sessions.
_cfuvid The _cfuvid cookie is only set when a site uses this option in a Rate Limiting Rule, and is only used to allow the Cloudflare WAF to distinguish individual users who share the same IP address.
XSRF-TOKEN This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.
hubspotutk This cookie name is associated with websites or forms built on the HubSpot platform. HubSpot report that its purpose is user authentication.
__cf_bm This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

5.2 Analytical cookies

Cookie Description
_ga The _ga cookie, installed by Google Analytics, calculates data about visitors, sessions and campaigns and also keeps track of the use of the site for the site analysis report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
__hstc This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
__hssrc This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
__hssc This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

6. Final conclusions

This Cookie Policy will be subject to ongoing review and regular updates. Any changes to this Cookie Policy will be posted on our website and will be communicated to you to the extent possible. You can check out this web page for the latest updated version.

If you have any further questions and / or comments, please contact us by email at [email protected]